Delivery
What to expect when your piece ships
We don’t sell or deliver furniture ourselves; every piece ships from its maker or retailer. This page is plain information to help you ask the right questions. No delivery company pays to be mentioned here.
Lead times come first
Many sculptural pieces are carved or built after you order. The product page usually states a lead time; confirm it in writing, along with the deposit, the balance due date and whether the order can be cancelled once work starts.
Parcel or freight
A single chair often ships by parcel carrier. Long benches and heavier pieces may ship by freight, which usually means booking a delivery window and someone being home. Ask the seller which method applies before you order.
What “delivery” includes varies
Sellers use different words for different levels of service: to the curb, to the door, or into the room you choose. If you need it carried upstairs or the packaging taken away, ask whether that’s included or extra.
Measure the path, not just the room
Measure door widths, hall turns, stair landings and lift doors against the piece’s largest dimension, packed if the seller can tell you the carton size. A bench that fits the room still has to get there.
Overseas makers
Some makers in our collection ship internationally. Ask whether the price includes shipping, import duties and taxes, and who handles customs. Those costs can be meaningful on large pieces.
On arrival
Unpack and inspect before the driver leaves if you can. Note any visible damage on the delivery receipt, photograph the packaging and the piece, and contact the seller promptly, following their stated claims process.
Quick checklist before you pay
- Lead time, deposit and cancellation terms, in writing
- Delivery method and what level of service is included
- Doorways, stairs and lift measured against the piece
- Duties and taxes for overseas makers
- The seller’s return and damage-claim process
Prefer to have something made? Start a commission brief.